Printer guides

8 min

Connect a printer to Wi‑Fi

Step‑by‑step wireless setup for most inkjet and laser printers.

10 min

Install printer drivers

Get the correct drivers for Windows or macOS without clutter.

6 min

Fix an offline printer

Bring a printer back online when Windows or macOS says it is offline.

5 min

Clear a paper jam safely

Remove stuck paper without damaging rollers or the printhead.

8 min read

Connect a printer to Wi‑Fi

Step‑by‑step wireless setup for most inkjet and laser printers.

Power on the printer and open the wireless or network menu on its screen.
Select your Wi‑Fi network name (SSID) from the list.
Enter the Wi‑Fi password carefully — passwords are case‑sensitive.
Wait for a confirmation that the printer is connected.
On your computer or phone, add the printer from Settings → Printers.
Print a test page to confirm everything works.

Still stuck? Get live help

10 min read

Install printer drivers

Get the correct drivers for Windows or macOS without clutter.

Note your exact printer model from the label on the device.
Visit the manufacturer’s support site or use our Drivers guide.
Download the driver package that matches your operating system.
Run the installer and follow on‑screen prompts — keep the printer powered on.
Choose USB or wireless connection when asked.
Restart if prompted, then print a test page.

Still stuck? Get live help

6 min read

Fix an offline printer

Bring a printer back online when Windows or macOS says it is offline.

Check power and cables; confirm the printer is awake (not in deep sleep).
On Windows: Settings → Bluetooth & devices → Printers → Open queue → Printer → uncheck Use Printer Offline.
Restart the Print Spooler service (Windows) or clear print jobs and retry.
Reconnect Wi‑Fi if the printer dropped off the network.
Remove and re‑add the printer if it still shows offline.
Print a test page. Still stuck? Contact PrintItNow for live help.

Still stuck? Get live help

5 min read

Clear a paper jam safely

Remove stuck paper without damaging rollers or the printhead.

Turn the printer off and unplug it if the manual recommends it.
Open all accessible covers and trays — do not force closed panels.
Gently pull paper in the direction of the paper path; never yank sideways.
Remove any torn scraps you can see; check under the cartridge area.
Close covers, reload fresh paper, and power on.
Print a test page. Recurring jams often mean wrong paper weight or worn rollers.